Technology guide
How can mental health clinics in Kenya accept M-Pesa and match payments to sessions?
Kenya guidance for mental health providers searching "M-Pesa billing clinics Kenya".
- Audience
- Clinicians
- Topic
- Mental health providers
- Reviewed
- Oct 23, 2026
- Medical reviewer
- Independent clinical reviewer, Registered mental health clinician, Kenya
Quick answer
Mental health clinics in Kenya can accept M-Pesa through a business Paybill or Till number and match each payment to the right patient and session by using an account reference, an STK push from the clinic's system, or automatic reconciliation. Linking every payment to a session makes receipts, insurance and SHA claims, and month-end reporting much easier.
On this page
Setting up M-Pesa for a clinic
Steps
- Choose Paybill (with account numbers) or Till (simpler, no reference).
- Decide how patients identify the session, such as an invoice number.
- Use payment prompts (STK push) from your system where possible.
- Reconcile M-Pesa statements against invoices daily.
- Issue receipts that do not reveal the reason for the visit.
Manual reconciliation is a common source of lost revenue and admin time. Systems that link payment, appointment and invoice reduce both.
Evaluation criteria
Questions to answer before choosing technology
Professional technology pages should stay product-neutral before they reference Tymira360 capabilities.
- Can the system send M-Pesa payment prompts linked to a session?
- Does it reconcile payments automatically?
- Can receipts be issued without exposing clinical details?
- Can finance staff work without seeing therapy notes?
Related questions
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FAQs
Common questions
FAQs are written for readers first and only use structured data if visible content supports it.
Is Paybill or Till better for a clinic?
Paybill lets patients enter an account number, which makes matching payments easier. Till is simpler but harder to reconcile at volume.
Can clinics take deposits by M-Pesa at booking?
Yes. Deposits can reduce no-shows. Make refund and cancellation terms clear.
Should receipts mention therapy?
Keep receipts discreet, for example 'consultation', unless the patient needs details for an insurer.