# Busy day. Calm desk.

URL: https://tymirahealth.com/use-cases/mental-health/front-desk

> For receptionists and practice managers: online booking, cancelled slots filled from the wait list, forms done before clients arrive and payments matched to the invoice.

For receptionists and practice managers.

Today: 3 arrived, 1 waiting, 4 in session, next at 14:00. Sample data.

_Sample_

- 10:52 R.W. checked in
- 11:00 J.M. arrived
- 11:30 N.O. telehealth link sent
- 11:42 14:00 filled from wait list

## Fewer calls. More bookings.

- ~~Missed calls - 6~~
- ~~"Can I move my 3pm?"~~
- ~~Voicemail: booking request~~

_Sample_ - Booked online

- 23:40
- While the desk was closed.
- Individual - Tue 10:00
- Intake form sent

## A cancelled slot, filled.

_Sample_ - Tuesday - Sample day - 14:00

- 09:12 Cancelled
- 09:13 Offered to wait list
- 09:31 Filled - M.O.
- 19 minutes, no phone calls.

## Forms done before they arrive.

No clipboards. No queue at the desk.

_Sample_

- Intake - Step 3 of 5: What brings you in?
- Check-in - R.W.: Consent signed - Intake complete - Nothing owed - Ready

## Paid before they leave.

- Mobile money
- Card
- Cash

Matched to the invoice. Nobody types a reference.

## Greet people, not paperwork.

Everything's ready before they walk in.

_Sample_

- Arrived - 10:58
- "Welcome back, R.W."
- Ready for 11:00

## Your team, on the same page.

- [Clinicians](https://tymirahealth.com/use-cases/mental-health/clinicians): Finish notes in the room
- [Executives](https://tymirahealth.com/use-cases/mental-health/executives): See the whole practice
- [Finance](https://tymirahealth.com/use-cases/mental-health/finance): Every session billed
- [Patients](https://tymirahealth.com/use-cases/mental-health/patients): Book and pay from a phone

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Want the full picture? [See everything Tymira360 does for mental health](https://tymirahealth.com/mental-health)