# Which revenue metrics should a mental health clinic track by service line and site?

URL: https://tymirahealth.com/resources/faqs/which-revenue-metrics-should-a-mental-health-clinic-track-by-service-line-and-site
For: Finance | Clinic operations | Reviewed by Independent clinical reviewer, Registered mental health clinician, Kenya | Last reviewed 8 November 2026

**Answer:** Track gross charges and cash collected by service line, such as individual, group, psychiatry, EAP and teletherapy, and by site. Track payer mix (self-pay, SHA, insurers, corporate, donor), the share of claims submitted within SHA's seven-day window, rejection and send-back rates with reasons, days from claim to payment, write-offs, the value of sliding-scale discounts and no-show rates. SHA itself measures timeliness and claim accuracy, so these also show your contract performance. Report monthly and investigate trends.

Sources: Social Health Authority: https://www.sha.go.ke/wp-content/uploads/2026/09/PART-A-Master-General-Terms-Conditions.pdf - Social Health Authority: https://new.sha.go.ke/wp-content/uploads/2026/09/PART-B2-Social-Health-Insurance-Fund-Contract.pdf

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