# What KPIs should mental health clinic leaders track?

URL: https://tymirahealth.com/resources/faqs/what-kpis-should-mental-health-clinic-leaders-track
For: Executives | Mental health | Last reviewed 23 October 2026

**Answer:** Mental health clinic leaders should track access (wait time to first appointment), utilisation (clinician fill rate), attendance (no-show and late cancellation rates), retention (sessions per client and drop-out), outcomes (validated measure improvement), finance (revenue per clinician, days to payment, claim rejections) and safety (risk flags closed on time).

### A balanced scorecard

**Core KPIs**

- Days from enquiry to first appointment.
- Clinician utilisation and available capacity.
- No-show and late-cancellation rate.
- Average sessions per episode and drop-out rate.
- Outcome measure change (for example PHQ-9 or GAD-7, under clinical governance).
- Revenue per clinician hour and days to payment.
- Claim rejection rate.
- Open risk flags past their review date.

KPIs should support better care and sustainable operations, not pressure clinicians into volume over quality. Review them with clinical leads.

> **Important:** This Knowledge Hub article is operational and product-neutral education. It does not provide clinical, legal or regulatory advice. Local clinical governance, privacy and compliance review should guide live clinic decisions.

## More questions

### What is a good no-show rate for a therapy practice?

Rates vary, but many practices aim for under 10% using reminders, deposits and easy rescheduling.

### Should clinic leaders see therapy notes to measure quality?

No. Quality can be measured with attendance, outcomes and audit data without reading therapy notes.

### How often should KPIs be reviewed?

Monthly for leadership, with weekly operational checks on access and attendance.

## Related questions

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- [How do you start a mental health clinic in Kenya?](https://tymirahealth.com/resources/faqs/how-do-you-start-a-mental-health-clinic-in-kenya)
- [Does SHA cover mental health and counselling in Kenya?](https://tymirahealth.com/resources/faqs/does-sha-cover-mental-health-and-counselling-in-kenya)

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