# What information should not appear in messages or logs?

URL: https://tymirahealth.com/resources/faqs/what-information-should-not-be-exposed-in-messages-or-logs
For: Digital health teams | Data protection and privacy | Last reviewed 23 July 2026

**Answer:** Patient names, diagnoses, dates of birth, medical record numbers, national ID numbers, insurance and billing details and other clinical information should be kept out of public links, SMS and unsecured messages, analytics tools and technical logs. Share only what is needed through secure, approved channels. Under Kenya's Data Protection Act 2019, health data is sensitive personal data, so small leaks can cause real harm.

### Practical examples

Sensitive details can leak in small, everyday ways. A screenshot in a group chat or an error log can expose more than intended.

- Keep diagnoses and the reason for a visit out of SMS reminders.
- Do not put patient details in website links or email subjects.
- Avoid sharing patient information in personal messaging groups.
- Remove identifiers before sending data to analytics tools.
- Mask or exclude identifiers from error and audit logs.

## Related questions

- [Can a teenager use our digital mental health service without parental consent for data processing?](https://tymirahealth.com/resources/faqs/can-a-teenager-use-our-digital-mental-health-service-without-parental-consent-for-data-processin)
- [Can insurers or the Social Health Authority receive mental health diagnoses through digital claims?](https://tymirahealth.com/resources/faqs/can-insurers-or-the-social-health-authority-receive-mental-health-diagnoses-through-digital-clai)
- [Do we need a data sharing agreement with NGOs, insurers or employer programmes?](https://tymirahealth.com/resources/faqs/do-we-need-a-data-sharing-agreement-with-ngos-insurers-or-employer-programmes)

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**About Tymira Health:** Tymira Health is a healthcare technology company based in Nairobi, Kenya. It builds Tymira360, a practice management and EHR platform for mental health, physiotherapy and dental providers, clinics, hospitals, NGOs and insurers across Africa.

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