# What happens when a complaint is made against a counsellor or psychologist?

URL: https://tymirahealth.com/resources/faqs/what-happens-when-a-complaint-is-made-against-a-counsellor-or-psychologist
For: Clinicians | Mental health practice | Reviewed by Independent clinical reviewer, Registered mental health clinician, Kenya | Last reviewed 8 November 2026

**Answer:** Under section 34 of the Counsellors and Psychologists Act, anyone dissatisfied with services, or alleging a breach of the Board's standards of conduct, may make a written complaint. The practitioner must be given an opportunity to be heard at any inquiry, and the Board may remove, suspend or cancel registration or a licence. Section 33 defines misconduct, including deliberately failing to follow the Board's standards. Decisions can be appealed under section 36. Seek legal advice and inform your indemnity provider early.

Sources: Kenya Law: https://new.kenyalaw.org/akn/ke/act/2014/14/eng@2022-12-31 - Kenya Law: https://new.kenyalaw.org/akn/ke/act/2017/21/eng@2022-12-31

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