# What accessibility standards should a mental health app or portal meet?

URL: https://tymirahealth.com/resources/faqs/what-accessibility-standards-should-a-mental-health-app-or-portal-meet
For: Digital health teams | Digital health and technology | Reviewed by Independent clinical reviewer, Registered mental health clinician, Kenya | Last reviewed 8 November 2026

**Answer:** WCAG 2.2 at level AA is the widely used benchmark: readable contrast, scalable text, screen-reader support, keyboard navigation, clear error messages and no time limits users cannot extend. For mental health users, also consider plain language, low literacy, audio options, calm design without alarming colours or countdowns, and performance on low-cost Android phones with limited data. Test with real users, including people with disabilities, and include accessibility in vendor contracts and acceptance testing.

Sources: W3C: https://www.w3.org/TR/WCAG22/ - World Health Organization: https://www.who.int/publications/i/item/9789241550505

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**About Tymira Health:** Tymira Health is a healthcare technology company based in Nairobi, Kenya. It builds Tymira360, a practice management and EHR platform for mental health, physiotherapy and dental providers, clinics, hospitals, NGOs and insurers across Africa.

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