# How should leaders measure the outcomes and return on investment of a mental health programme?

URL: https://tymirahealth.com/resources/faqs/how-should-leaders-measure-the-outcomes-and-return-on-investment-of-a-mental-health-programme
For: Executives | Mental health practice | Reviewed by Independent clinical reviewer, Registered mental health clinician, Kenya | Last reviewed 8 November 2026

**Answer:** Agree a small set of indicators before launch. Input indicators are staff trained and services available. Output indicators are people screened, sessions delivered and referrals completed. Outcome indicators are symptom change on validated scales, functioning and satisfaction. Employers can add absence and turnover. WHO's mhGAP operations manual includes a monitoring framework and sample indicators. Deloitte found performance measurement is often overlooked in workplace programmes. Use aggregated, de-identified data, and get an economist or auditor to check any ROI claim.

Sources: World Health Organization: https://qualityhealthservices.who.int/quality-toolkit/qt-catalog-item/mhgap-operations-manual - WHO Regional Office for the Eastern Mediterranean: https://applications.emro.who.int/docs/9789292740986-eng.pdf - Deloitte Canada: https://www.deloitte.com/ca/en/services/consulting/analysis/mental-health-roi.html

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