# How should clinics communicate fees to patients?

URL: https://tymirahealth.com/resources/faqs/how-should-fees-be-communicated-to-patients-and-providers
For: Finance | Billing and payments | Last reviewed 23 July 2026

**Answer:** Clinics should explain fees clearly, in plain language and in local currency such as KES, before the patient pays. Where needed, service fees should be shown separately from clinical charges. Receipts, statements and finance reports should then match the amount agreed. Clear, consistent fee information builds trust with patients and providers and reduces disputes. Fee wording should be reviewed with finance and legal teams before it is shared publicly.

### Building trust through transparency

Patients are more confident when they know the cost before they commit. Providers also benefit from clear records of what they will receive.

- Show the full amount, in KES, before payment.
- Separate service fees from clinical charges where needed.
- Make receipts match the amount agreed.
- Explain refund and cancellation terms up front.

## Related questions

- [Can a patient pay through SHA and private insurance for the same treatment?](https://tymirahealth.com/resources/faqs/can-a-patient-pay-through-sha-and-private-insurance-for-the-same-treatment)
- [Can Tymira Health collect subscription fees for Tymira360?](https://tymirahealth.com/resources/faqs/can-tymira-health-collect-subscription-fees-for-tymira360)
- [Can we ask SHA patients for a deposit before treatment?](https://tymirahealth.com/resources/faqs/can-we-ask-sha-patients-for-a-deposit-before-treatment)

---

**About Tymira Health:** Tymira Health is a healthcare technology company based in Nairobi, Kenya. It builds Tymira360, a practice management and EHR platform for mental health, physiotherapy and dental providers, clinics, hospitals, NGOs and insurers across Africa.

- Book a demo: https://tymirahealth.com/demo
- Contact: https://tymirahealth.com/contact (info@tymirahealth.com)
- All resources: https://tymirahealth.com/resources/all