# How should a clinic set and account for no-show and late-cancellation fees?

URL: https://tymirahealth.com/resources/faqs/how-should-a-clinic-set-and-account-for-no-show-and-late-cancellation-fees
For: Finance | Billing and payments | Reviewed by Independent clinical reviewer, Registered mental health clinician, Kenya | Last reviewed 8 November 2026

**Answer:** Put the fee in a written financial policy that the client agrees to before the first session. The policy should state the notice period, the fee, any exceptions and how it is collected. Apply it consistently and record any waivers. Invoice it as a missed-appointment fee, not a session, and never claim it from SHA or an insurer as a service delivered. The APA Ethics Code says fee arrangements should be agreed as early as possible; check what your Kenyan professional body says.

Sources: American Psychological Association: https://www.apa.org/ethics/code - Social Health Authority: https://www.sha.go.ke/wp-content/uploads/2026/09/PART-A-Master-General-Terms-Conditions.pdf

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