# How do we match Paybill payments that arrive with wrong or missing account numbers?

URL: https://tymirahealth.com/resources/faqs/how-do-we-match-paybill-payments-that-arrive-with-wrong-or-missing-account-numbers
For: Finance | Billing and payments | Reviewed by Independent clinical reviewer, Registered mental health clinician, Kenya | Last reviewed 8 November 2026

**Answer:** Give each patient or invoice a unique account reference and print it on invoices and reminders. For unmatched payments, check the amount, time and payer details in the statement against open invoices, then contact the payer to confirm before allocating. Keep a suspense list that is reviewed daily and never left open past month-end. Safaricom's Bill Manager can send invoices by SMS with the correct reference and reconcile automatically. API integrations can also validate references at the point of payment, if external validation is enabled.

Sources: Safaricom: https://www.safaricom.co.ke/images/Downloads/Mpesa-paybill-guide.pdf - Safaricom: https://www.safaricom.co.ke/media-center-landing/frequently-asked-questions/m-pesa-bill-manager - Safaricom: https://developer.safaricom.co.ke/faqs

## Related questions

- [Can a patient pay through SHA and private insurance for the same treatment?](https://tymirahealth.com/resources/faqs/can-a-patient-pay-through-sha-and-private-insurance-for-the-same-treatment)
- [Can Tymira Health collect subscription fees for Tymira360?](https://tymirahealth.com/resources/faqs/can-tymira-health-collect-subscription-fees-for-tymira360)
- [Can we ask SHA patients for a deposit before treatment?](https://tymirahealth.com/resources/faqs/can-we-ask-sha-patients-for-a-deposit-before-treatment)

---

**About Tymira Health:** Tymira Health is a healthcare technology company based in Nairobi, Kenya. It builds Tymira360, a practice management and EHR platform for mental health, physiotherapy and dental providers, clinics, hospitals, NGOs and insurers across Africa.

- Book a demo: https://tymirahealth.com/demo
- Contact: https://tymirahealth.com/contact (info@tymirahealth.com)
- All resources: https://tymirahealth.com/resources/all