# How do I book a therapy appointment online in Kenya?

URL: https://tymirahealth.com/resources/faqs/how-do-i-book-a-therapy-appointment-online-in-kenya
For: Patients | Mental health | Reviewed by Independent clinical reviewer, Registered mental health clinician, Kenya | Last reviewed 23 October 2026

**Answer:** Many clinics and therapists in Kenya now take bookings online through their website, a booking link or WhatsApp. Choose a registered professional, pick a time, share basic contact details, and pay the deposit or fee, often by M-Pesa. Before booking, check how the practice protects your information and what its cancellation policy is.

### Step by step

**Booking online**

- Choose a registered counsellor, psychologist or psychiatrist.
- Check the fee, session length and whether it is online or in person.
- Book a time through the practice's booking page or link.
- Share only the information the practice needs to book you.
- Pay as instructed, often by M-Pesa, and keep the receipt.
- Look out for a confirmation and reminder message.

### Protecting your privacy when booking

Your booking details are health information. A trustworthy practice explains how it stores them, uses reminder messages that do not reveal sensitive details, and asks for your consent before contacting others.

> **Important:** If you or someone you know is in immediate danger or thinking about suicide, call 999 or 112, go to the nearest hospital emergency department, or call the free Kenya Red Cross line 1199. This article is general information. It does not diagnose, treat or replace care from a qualified professional.

## More questions

### Can I book a same-day therapy appointment in Kenya?

Some practices offer same-day or next-day slots, especially online. If you need urgent help, call 1199 or go to an emergency department.

### Do I have to pay when I book?

Some practices take a deposit or full payment at booking; others charge after the session. The booking page should say.

### Can I reschedule an online booking?

Usually yes, within the practice's cancellation window. Check the policy before you book.

## Related questions

- [Does SHA cover mental health and counselling in Kenya?](https://tymirahealth.com/resources/faqs/does-sha-cover-mental-health-and-counselling-in-kenya)
- [How can I get mental health support for my child or teenager in Kenya?](https://tymirahealth.com/resources/faqs/how-can-i-get-mental-health-support-for-my-child-or-teenager-in-kenya)
- [How do I check if a counsellor or psychologist is registered in Kenya?](https://tymirahealth.com/resources/faqs/how-do-i-check-if-a-counsellor-or-psychologist-is-registered-in-kenya)

---

**About Tymira Health:** Tymira Health is a healthcare technology company based in Nairobi, Kenya. It builds Tymira360, a practice management and EHR platform for mental health, physiotherapy and dental providers, clinics, hospitals, NGOs and insurers across Africa.

- Book a demo: https://tymirahealth.com/demo
- Contact: https://tymirahealth.com/contact (info@tymirahealth.com)
- All resources: https://tymirahealth.com/resources/all